Frequently Asked Questions

Everything you need to know about your journey to better sleep.

How do I adjust the height of my Cloudpillo?

The Cloudpillo is fully adjustable. Simply unzip the inner cover and remove or add the shredded memory foam filling to achieve your desired loft and firmness level.

What is the 70-night trial period?

We want you to be 100% satisfied. You can test your Cloudpillo at home for 70 nights. If you aren't sleeping better, you can return it for a full refund, no questions asked.

Are Cloudpillo products hypoallergenic?

Yes, our pillows utilize OEKO-TEX certified materials and a breathable bamboo cover that is naturally hypoallergenic and resistant to dust mites.

How long does shipping take?

Orders are typically processed within 24 hours. Standard shipping usually takes 2-4 business days depending on your location.

Is the pillow cover machine washable?

Absolutely. You can remove the outer bamboo cover and wash it at 30°C. We recommend air drying to maintain the softness of the fibers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna.